As you may be aware we have experienced some issues whilst sending a batch of invoices from the Colony system. The glitch has arisen in the interface between Colony and SAP (the system that the Council uses for finances) and has resulted in the wrong invoice being allocated to the wrong individual. I would like to assure you that there is no issue in relation to any personal information being shared.
We are working hard to resolve this issue and have a proposed resolution that we are currently testing. Once we are confident that this solution will work we are going to work through the invoices on a site by site basis. We will be undertaking regular and random checks to ensure that the proposed resolution is working properly.
We anticipate that the work described above will take approximately two weeks and intend to start invoicing in the week beginning 24 June. Thank you for your continued patience with this matter.